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At Bidsquare, we are dedicated to delivering exceptional software solutions to our customers. Our dynamic team is passionate about innovation and excellence, and we are looking for enthusiastic, motivated individuals to grow with us.

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India Full Time

Role Level: Mid-Level

Reports to: TechOps Manager 

Focus: Advanced Troubleshooting, Infrastructure Monitoring & Maintenance, Ticket Management, Data Analytics and Automation.

Location: On-site

Interview Mode: Virtual & F2F


1. Role Objective

We are seeking a dedicated TechOps Engineer to join our dynamic team. The ideal candidate will possess excellent verbal & written communication skills, technical proficiency, and a passion for troubleshooting and determining the root cause. 

The TechOps Engineer is responsible for maintaining the health and performance of production environments by resolving complex technical escalations. This role moves beyond simple alert response into performance tuning, automation of repetitive tasks, and participating in the deployment lifecycle. 

2. Core Responsibilities

Advanced Escalation & Resolution

  • Tier 2 Support: Act as the primary escalation point for the L1 / CS  teams. Collaborate with cross-functional teams to resolve complex technical problems. Escalate unresolved issues to appropriate teams and follow up to ensure resolution. Managing own schedule of reported cases, which includes determining priority levels and negotiating and setting the right expectations.
  • Deep Diagnostics: Analyze system logs and application traces to identify underlying patterns in recurring failures.
  • Shift Timings: US Business Hours (6.30 PM to 3:30 AM)
  • On-Call Rotation: Participate in a 24/7 on-call rotation for critical (P0/P1) production incidents.

Automation & Optimization

  • Scripting: Write and maintain scripts (Python, Bash, or Go) to automate manual maintenance tasks and self-healing processes.
  • Monitoring Improvement: Refine alerting thresholds to reduce “alert fatigue” and create more meaningful dashboards in Grafana or Datadog.
  • Documentation: Create and maintain high-quality technical documentation, architectural diagrams, and SOPs for the team.

3. Technical Requirements 

  • Jira
  • CRMs: Zendesk, Hubspot, etc
  • Expert knowledge of working with spreadsheets (Excel / Google sheets)
  • Understanding of database concepts & writing complex database queries using mySQL
  • Superset, AWS Quick
  • Grafana, PM2, AWS Cloudwatch

4. Professional Attributes

  • Analytical Thinking: Ability to synthesize data from multiple sources (monitoring, logs, user reports) to find a root cause.
  • Mentorship: Willingness to train L1 engineers and provide technical guidance.
  • Ownership: A proactive mindset—identifying a problem and fixing it before it triggers an alert.
  • Communication: Ability to explain complex technical outages to non-technical management during post-mortem meetings.

5. Experience & Education

  • Education: Bachelor’s degree in Computer Science, IT, or a related field.
  • Experience: 3–5 years of experience in Technical Support or TechOps role.
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Our Values

Delight the Customer

We lead with a service mindset and put our clients first, always!

Focus on Innovation
and Results

We embrace innovation and combine our passion for the industry to deliver and drive results.

Honor and Deliver on
Our Commitments

We do what we will say we do, when we say we’ll do it.

Deliver exceptional
customer service

We prioritize a high touch, rapid response approach to customer service to foster customer loyalty and deliver exceptional customer service.

People are our
greatest asset

We respect everyone’s uniqueness & strengths to foster a positive work environment.

Teamwork

We work as a team to create win/win solutions with clients and teammates.